TERMS & CONDITIONS

These terms and conditions are between you and Lucy Chadd Pilates PT. You agree to them by coming to an appointment or class.

Ideally, you will read this as well as our Privacy Policy.

How to contact us

Email us: lucy@lucychadd-pilatespt.com

Call us: 07725567581

How we contact you

We contact you mainly through email but may also call you. Please do keep us updated of any changes to your contact information.

All clients will get appointment reminders 48 hours before a session. This helps you to avoid paying late cancellation fees.

Paying us

All appointments are paid for in advance. A lot of the time this is done by buying a block. If it is your first appointment you can do this over the phone, via bank transfer (just ask us for details) or with your instructor at the time of your session. We accept any type of card.

If you would like a receipt or invoice for any of your sessions, just ask and we will email it to you.

Block purchases

We currently offer a range of block purchases. The idea of this is that the more you buy the cheaper it becomes. These blocks are valid for 1 year.

If you require an extension for medical reasons, please contact us and will be able to assist you.

Cancelling an appointment

We send out email reminders to all clients 48 hours before the appointment/class time. If you cancel within 24 hours, you will be charged the full price of the session. If your instructor is sick you will not be charged.

If you are not sure, just ask and we will do our best to explain.

The safety bits

Pilates equipment can be dangerous if not used properly. To keep you safe, please stay outside the studio until your instructor comes to get you.

Your instructors are fully trained in the equipment and know how to use it. They are also brilliant at spotting how you are moving. The problem is, we cannot feel what you feel. If you are unsure, something doesn’t feel right, or you are in pain, tell us. Remember, this is your body and we do our best to provide you with the tools you need to recover from your injuries.

If you are not sure what we are asking you to do, please ask your instructor to avoid potential injury. We are here to help you so please be patient as we learn how to communicate with each other.

We ask that everyone wears socks on the equipment.

Finally, please wear clothes that you can move in as well.

Duet classes

Unfortunately, these cannot be booked online so if you would like to know more about these you will need to get in touch with us on lucy@lucychadd-pilatespt.com.

For all duet appointments you will need to find a partner to bring with you. This is because we predominantly do 1:1 Reformer Pilates appointments and will find it difficult to find someone suitable to join you.

Are you fit to exercise?

All exercise carries risk and this is no different. If you are under any doctor or consultant for heart, lung or other medical illnesses which may impact your ability to exercise please get in touch with us before signing up so that we can ensure it is suitable for you.

If you have spoken to your GP and they have suggested exercise to help you with a medical condition, please ensure you reach out to us to discuss this prior to booking. Please also ensure that you listen to your body and know when to stop. Pushing yourself into pain or past fatigue will not help you get stronger.

If you are doing the pregnancy pilates class, please be aware of any complications you may have that could mean you should avoid exercise. Your midwife, GP or obstetrician can advise on this. If you experience dizziness or shortness of breath as well as any vaginal bleeding during the exercise, please stop and consult your midwife or GP. If you are unsure about this, again please reach out to us via phone or email so that we can help you.

Refunds

If at any point you would like to refund the remainder of your block this can be done but it will incur an admin fee of £25 and 2-3% for credit card fees.

If you would prefer not to pay this we can refund to your MindBody account without any fees. This means that you will be in credit and can use this money at a later date or send it to someone else.

A bit of paperwork

We ask everyone to fill in our new client registration form. This is so that we can update your profile and have the information we need to provide you with you with the best quality service. If you are worried about where this data goes you can look at our privacy policy.

If you are pre or post-natal we also have a separate form that we ask you to fill in. This is simply for your safety so that we can can take the appropriate precautions during your sessions with us and advise you to seek further care if necessary.

If you are unsure about anything on any of these forms, contact us by email or phone.

Communicating with other people involved in your care

If you are working with anyone else or are under a consultant’s care, we request that you give us consent to discuss any rehab with these other clinicians. This is to ensure that we are all working together, making your rehab as precise and focused as possible.

This is of course your choice and you do not have to give consent for this.

If you would like this to happen, please do a joint email with your other clinician and us, stating that you give consent for them both to talk. They will then take over the communication and work out the best way to work together.

Under 18s

If you are under 18 and coming for an appointment, your parents or guardian will need to tell us that it is ok. Guardians and parents are welcome in the studio during appointments, but we ask that you don’t try and actively join in with the session or use the equipment. It is important that the person doing the exercises understands it and we do our best to explain things in simple language.

If you are the only person in the studio, we ask that your parent or guardian comes with you to your appointment. We will always flag this up if it happens. If you are over the age of 16 and your parent or guardian is happy for you to attend alone we do require this in writing.